Always Available

Going beyond simply supporting our customers, our global support focuses on risk reduction, business continuity and value creation. We work collaboratively with our customers from the inception of the relationship to understand their support and service ecosystems, priorities, challenges and goals to deliver support services that cover the entire spectrum of customer needs.

The process begins with the implementation of our solution where we address all aspects of security and data privacy—from technical security controls, compliance programs, data protection and support tools—to ensure that the root problem is resolved fast and efficiently.

The team is made up of Support Engineers from all regions of the world. We operate a Follow the Sun Support model and ensure technical expertise on hand during daylight hours across the world. We consistently score above 80% in customer satisfaction across the globe, due to the high touch support model, and wealth of experience in the support team